Frequently Asked Questions

Everything you need to know about your Stüssy Europe order.

How long does shipping take within Europe?

Standard delivery typically takes 3-5 business days. Please note that during high-traffic release periods, processing times may be slightly extended.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Sale items are considered final sale and cannot be returned.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for flexible payments.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make changes or cancellations.

Are your products authentic?

Yes, stussy.co.uk and eu.stussy.com are the official online stores for the region. All products purchased here are 100% authentic.

Do I have to pay customs duties within the EU?

Orders shipped to countries within the European Union are not subject to additional customs duties or import taxes.